General Booking Conditions and Terms of Rental

BOOKING CONDITIONS

General Terms of Rental

Bed and household linens
Garden maintenance
Pool maintenance
Final cleaning
Baby Cots / High chairs (if requested)
Amenities set from Campo de Ibiza
A Welcome Basket (bottle of organic wine, bottles of water, and a selection of local products)

Cancellation insurance
Tourist Eco Tax (0,55€ – 2,20€ per person/ per day depending on the season. Under 16-year-olds are exempted from this tax, and the rate is reduced by 50% after the 9th day of your stay)
Optional incidentals or on-request items which will be added to your final bill
Prestige Properties Concierge Services

Children must be supervised by an adult at all times when using hot tub, pool, sauna or hammam
It is not allowed to organise parties or events in the property without prior written approval by Prestige Properties. Any loss, damage, bodily harm or legal procedures resulting from such actions will be the sole responsibility of the rental client.
Not all properties have safety fences around the pool
Pools have no swimming guard
Smoking is not allowed inside the house
The house must be returned in the same condition of check-in. Otherwise, fees can be charged to the customer.
Any damage or breakage to property inventory will be taken out of the security deposit.
Pets are generally not allowed (if you are traveling with pets please contact us to advise which properties allow pets).
Check in: From 16:00 h – Check-out: 10:00 h (During the low-season check in and check-out hours are flexible. Contact the agency to discuss possibilities)
The agency asks you to contact them 2 weeks before arrival to inform them of your plane/ship Nº and the arrival time to arrange key collection or airport pick-up.

We require you to pay the security deposit (which can vary from 600€ to 10,000€ depending on the property, and which will be specified on your booking confirmation) before accessing the property.
If the deposit is not paid, we reserve the right to not allow you access to the property
The deposit will be refunded in full (subject to having left the property in its original state without damages or breakages) within 7 days of check-out.

Any booking modification or cancellation must be sent to us by email ([email protected])
Cancellation policy is applied according to villa local time
If you cancel more than 90 days prior to your rent commencement date, a refund will only be given if an alternative booking is secured for the said dates. If we cannot successfully re-book the property, there will be a cancellation fee of 30% of the total rental amount.
If you cancel between 45 and 90 days prior to your rent commencement date: there will be a cancellation fee is 30% of the total rental amount.
If you cancel between 45 and 30 days prior to your rent commencement date: the cancellation fee is 50% of the total rental amount.
If you cancel less than 30 days prior to the rent commencement date: there is no refund available.
We HIGHLY RECOMMEND the tenant to take out cancellation insurance in case of unforeseen circumstances to be protected against complete loss of funds.

In the unlikely event we need to cancel your booking (for reasons beyond our reasonable control) we will advise you as soon as is reasonably practicable.
In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified we will inform you as soon as possible and if requested we will endeavour to arrange alternative holiday accommodation of a similar style, standard and for the same dates as that originally requested. If alternative accommodation cannot be arranged, a refund of the villa rental value will be issued.

Neither Prestige Properties Rentals S.L. nor the owner of the property make themselves responsible for any losses, robberies or physical harm incurred while at the property. We strongly recommend the tenant to take out a specific travel insurance to cover for these eventualities.

Prestige Properties Rentals S.L. acts solely as an intermediary between owners and rental clients, being responsible only for accurate information regarding available properties, facilities and precise location. No responsibility can be accepted for injury, accident, delay or other complaints pertaining to the rental of the property.

Specific terms and conditions can apply to individual villas.

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If you have any questions or doubts, do not hesitate to contact our rental team who will be happy to assist you.

You can call us on: +34 971 190 455 or send us an email to [email protected].

We wish you an enjoyable and pleasant stay!